Frequently Asked Questions
Everything you need to know about your Topaz Roma shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Where are Topaz Roma garments manufactured?
Our collections are designed in Italy and produced in ethical factories that prioritize high-quality craftsmanship and sustainable labor practices.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.